Importance of a follow-up call in customer service

 While commencing a new business venture, your primary focus marks at fetching the maximum audience towards your product or brand. But that's not all you need! The fact aligns with fetching potential clients associating with your new business. And this can be fulfilled by the timely followup routine. Follow up

Why Press Office Jobs Are Only Bad If You’re in The White House

 After the scandals in America involving key figures like Press Secretary, Sean Spicer, losing their jobs or resigning, it can be easy to imagine a career in PR to be quite a stressful, high stakes one where failure comes with huge consequences. Actually, outside of the White House, PR can

Learning Graphic Design with Butter & Honey

 All photos by Alexandra Gunn. Graphic design is all around us these days – from magazines, product packaging, websites and even social media. You can’t leave your home without seeing and – quite possibly – being influenced by it. In the ever expanding digital world, understanding the principals of graphic

Monkeys and Crocodiles Play Baseball: an interview with Angel Krishna

 Illustration by Angel Alvarez. In the game of baseball, it’s easy to see when there’s a lack of communication on the field. Whether it’s a wrong pitch, jumbled infield pass or a missed fly ball by two outfielders, communication can make or break the game. Both on and off the

Understanding Communication

 By Professor Stephen A. Stuart Photo Credit: Ryan McGuire Philip Glass, arguably the most influential composer of the late 20th century, started his career with a question, “Where does music come from?” He spent the next six decades of his life trying to answer that question and, over the years

When is it Okay for Doctors to Let Someone Die?

 By Dr. Charles J. Wright The long overdue public, medical, legal and political debate on end-of-life care is now well underway in Canada. Medical journals and the general press are commenting regularly on the subject, the Canadian Medical Association is changing its ethics guidelines, Quebec has decriminalized assisted dying and

Patient-centred healthcare could reduce wait times and improve the Canadian health system

 By Robert Y. McMurtry Recently I had occasion to spend time in a busy community hospital in order to deal with my apparent adverse drug reaction.  Happily, full recovery ensued but the time spent in the Emergency Department (ED) and ward left a strong impression on me. When my wife

The Coalition of Ottawa Arts and Sciences

 It goes without saying, the National Capital Region is full of cultural life. Thriving institutions have been developed in the area to promote and preserve Canada’s arts and sciences including the National Arts Centre, the Museum of History and four universities. There are also numerous operations dealing with special interest

Industry Leaders Rally Together to Support ALS Canada

 From left to right: Sir Terry Matthews, Debbie Weinstein and Bruce Lazenby Terry Matthews, high tech mogul; Bruce Lazenby, president and CEO of Invest Ottawa; and Debbie Weinstein, founding partner of LaBarge Weinstein LLP to participate in ice bucket challenge to raise funds for ALS Canada Leaders from Ottawa’s business

Strength In a Child’s Voice: On Parenting a Child with Autism

 It was an ordinary summer day. People were milling on the main thoroughfare, bikes zig-zagging through traffic, cafés and pubs spilling onto the sidewalk, patrons sipping their way through a lazy Friday afternoon. We were ordinary that day too. Just another family, managing the hectic jumble of kids’ lessons, bills,

Digital Detox at Wanderlust

 Photo courtesy of Ali Kaukas The upcoming Wanderlust Festival at Mont-Tremblant is the ultimate digital detox. With all of the different activities, yoga classes and spa excursions occupying your time, you’ll (almost) forget about the emails, texts and notifications blowing up your phone. Photo courtesy of Abbey Ley Wanderlust is

To Tweet or Not to Tweet: Is Creativity Drowned by Social Media?

 J.T. Ellison, a New York Times bestselling author, wrote an article upbraiding all would-be writers for their excessive use of social media. For Ellison, social media platforms are necessary tools for promoting yourself as an author, but their use ends there. Further, by taking up so much of aspiring authors’

So Far, Yet So Close: How Social Media is Changing Intimacy

 When social media transformed the word ‘friend’ into a verb, we knew something was up. Social media has, naturally, had a huge impact on the way we form, maintain and view our our relationships with friends and family. At the same time, we now have a seemingly instant connection to

Better Health Together – How Technology is Transforming Health Care

 The digital revolution has hit the health-care system. Thanks to federal investments in digital health through Canada Health Infoway (Infoway) and every province and territory, Canadians are benefitting from billions of dollars in health system efficiencies and improved patient experiences. Investments in innovation have led to the use of electronic