Versaterm’s Next-Gen Technology Helps Emergency Call Centers Manage Calls More Efficiently  

 Canada’s public Safety Answering Points (PSAPs) and Emergency Call Centres (ECCs) are preparing to switch to a modern emergency response system - called Next Generation 9-1-1 or NG 9-1-1. There are many benefits to moving from an analogue system to a digital, internet protocol (IP)-based system. For example, the system